I ordered the wrong part and would like to exchange it.
No problem! Just send the wrong part back with a short message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
How do I know the status of my order?
You will have received an email from us with a tracking number attached. You can find this number at DHL under "Shipment tracking".
Something is missing from my order.
Nobody is perfect. The clothes rails are packed by hand, so sometimes there may be a missing part. If that is the case, please excuse me very much! Just send us a short message with a description of the missing part. We will immediately send you the missing part!
I have measured wrong.
No problem! Just send the wrong part back with a message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
The tracking still says "was announced electronically" what is the reason for that?
Oops, that can unfortunately happen sometimes when your package is still on the DHL truck. Don't worry - at the latest with one day delay it will be on its way! You are waiting too long? Then write us a short message.
One of my parts is broken, do I have to send everything back or can I exchange only this part?
Of course this should not be the case. Please send us a mail (email@example.com) with your order number and some photos of the broken part. Together we will surely find a solution!
I have received the wrong system.
Oh, that can't be - don't be angry with us! Please send us a short message with the order number and we will send you the right system immediately.
Can I get a missing part from you, Amazon has given me a rejection on this.
Of course nothing must be missing! We will send you the missing part directly. Write our support a message and send us your order number and the part that is missing.