RETURNS & PAYMENT
RETURNS
Test your pamo. for 100 days. If you find that the two of you are not a perfect match, just send it back.
Considering the environmental aspect we ask you to pack the individual parts safely so that nothing has to be thrown away afterwards!
In case of damaged parts due to insufficient packaging, we unfortunately have to deduct the damage from the amount to be refunded.
Thank you for your understanding!
Please send the package to the following address:
Futura Marketing- und Vertriebsservice GmbH
Halle 5
Robert-Bosch-Strasse 48
88353 Kißlegg
Please include a small letter with your order number, then we can process your return faster.
The return shipping costs are paid by the buyer and can not be refunded by pamo. As soon as the return has arrived, the amount will be transferred to the original payment method.
PAYMENT
Payment methods:
- Paypal
- Klarna
- Mastercard, Visa, American Express
- Amazon Payment
- Google Pay
- Apple Pay
I accidentally transferred the payment directly to pamo, now I have received a reminder from Klarna/Amazon.
This can happen to anyone. Just write a message to our support team, tell us your bank details, the amount and the date and we can process the refund.
Please include a small letter with your order number, then we can process your return faster.
The return shipping costs are paid by the buyer and can not be refunded by pamo. As soon as the return has arrived, the amount will be transferred to the original payment method.
Do you already know about PayPal's free return service?
PayPal refunds the return costs up to 25 euros, up to twelve times a year. You can find out more about this service and how to use it here.
https://www.paypal.com/de/webapps/mpp/refunded-returns
PAYMENT
Payment methods:
- Paypal
- Klarna
- Mastercard, Visa, American Express
- Amazon Payment
- Google Pay
- Apple Pay
I accidentally transferred the payment directly to pamo, now I have received a reminder from Klarna/Amazon.
This can happen to anyone. Just write a message to our support team, tell us your bank details, the amount and the date and we can process the refund.